Shipping policy

Shipping destinations

We currently ship to selected countries and regions:

• United States
Shipping is available throughout the United States, including Alaska and Hawaii, except for U.S. Territories, Freely Associated States, and military addresses (APO, FPO and DPO), including addresses using AA, AE, or AP codes.

Shipping is not available to Puerto Rico (PR), U.S. Virgin Islands (VI), Guam (GU), Northern Mariana Islands (MP), American Samoa (AS), Palau (PW), Federated States of Micronesia (FM), or the Marshall Islands (MH).

We also do not ship to Commercial Mail Receiving Agencies (CMRA), Highway Contract Routes (HCR), or Rural Routes.

• Canada
Shipping is available throughout Canada, except Quebec.

• Australia
Shipping is available throughout Australia.

Orders cannot be shipped to:

• P.O. Boxes;

• Parcel Lockers;

• Collection Points;

• other mailbox forwarding services or delivery arrangements that do not permit standard carrier delivery.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping details before completing your order.

Once an order has been processed, changes to the shipping address may not be possible.

If an order cannot be delivered due to an incorrect or incomplete address provided at checkout, we will do our best to assist you. However, the order may not be recoverable, and a replacement, reshipment, or refund may not be available.

Production of your order

Orders are produced locally in the United States, Canada, and Australia.

However, for orders shipped to Canada and Australia, local production cannot be guaranteed in every case, as product availability or production circumstances may result in your order being fulfilled from another production location.

Delivery

Delivery timeframes provided at checkout are expressed in business days and include both production and delivery of your order.

Business days exclude weekends and public holidays that may apply at the locations involved in the production and delivery of your order. The delivery timeframe begins on the first applicable business day, which may be the next business day after your order is placed, and is counted in business days throughout both production and delivery.

For orders shipped to Canada or Australia, if local fulfillment is unavailable and the order is fulfilled from the United States, additional delivery time may be required.

Delivery times may vary depending on production availability, seasonal demand, destination, carrier operations, customs processing, or other factors affecting fulfillment or transportation.

Shipping confirmation and tracking

Once an order is ready to ship or has been shipped, a shipping confirmation email is sent to the email address provided at checkout. Tracking information is included in the shipping confirmation.

Tracking updates are provided by the carrier and may require time to appear after shipment.

If your order includes multiple products, you may receive multiple shipments, different tracking numbers, and more than one shipping confirmation email for the same order.

Shipping costs

Any applicable shipping costs are displayed at checkout based on the destination and the products included in the order.

Customs duties, import taxes, or additional fees may apply if an order is shipped across international borders. These charges are determined by local customs authorities and are the responsibility of the recipient where applicable.

Customs processing times and procedures vary by country and may affect delivery timeframes.