Refund policy

Order changes

Because each product is individually made to order to your specifications and may enter production shortly after purchase, we generally cannot accommodate order changes once an order is placed.

If you notice an error in your order details (for example, an incorrect shipping address), please contact us immediately using our Contact page or by email. We'll do our best to assist you, but we cannot guarantee that changes can be made once processing or production has started.

Returns and exchanges

Because each product is individually made to order to your specifications:

• exchanges are not offered;

• returns are not accepted for change of mind, incorrect size, frame color or other product option selected at the time of purchase, or personal preference. This does not affect your rights if your product arrives damaged, defective, or materially differs from what you ordered.

Please note that your product may arrive with a packing slip or other documentation displaying what may appear to be a return address.

The presence of such information does not mean that products should be returned directly to that location or that the address constitutes an authorized return location under this Return & Refund Policy.

Defective or damaged products

If your product arrives damaged, defective, or differs materially from the product ordered, please contact us as soon as reasonably possible so that we can review the issue promptly.

To allow us to review your request, you may be asked to provide clear photographs showing the issue, together with your order number and a description of the problem.

Where a manufacturing defect, production error, or damage during transit is confirmed, an appropriate remedy will be provided.

Normal variations inherent to made-to-order production — including minor variations in color, print placement, or size tolerances — are not considered defects.

Lost or undelivered shipments

If your shipment has not been delivered, please first check the tracking information provided in your shipping confirmation email for the most up-to-date delivery status.

Shipping delays may occur due to factors outside our control, including carrier delays, local delivery conditions, customs processing, or unforeseen events during transit.

If your shipment appears to be lost or remains undelivered, please contact us with your order number and tracking information so that we can review the situation.

Where a shipment is confirmed as lost during transit, an appropriate remedy will be provided. Where non-delivery or loss results from circumstances attributable to the customer, including an incorrect or incomplete shipping address provided at checkout, a replacement or refund may not be available.

Order cancellation by us in exceptional circumstances

In limited circumstances, an order may need to be cancelled after it has been placed. This may occur, for example, in cases of suspected fraud, payment verification issues, technical errors affecting pricing or product availability, or other unforeseen situations that prevent order fulfillment.

If an order is cancelled, the customer will be notified by email and any payment received will be refunded using the original payment method within 14 calendar days. Depending on the payment provider or financial institution, it may take additional time for the refund to appear on the original payment method.

If you believe an order was cancelled due to a technical error and wish to place a new order, you may contact us for assistance.

Refund processing

Refunds approved under this Policy are processed within a reasonable time after approval.

Depending on the payment provider or financial institution, it may take additional time for the refund to appear on the original payment method.