Refund policy

Order changes

Because each item is made to order and may enter production shortly after purchase, we generally cannot accommodate order changes once an order is placed.

If you notice an error in your order details (for example, an incorrect shipping address), please contact us immediately using our Contact page or by email. We will do our best to assist, but we cannot guarantee that changes can be made once processing or production has started.

Order cancellation by us in exceptional circumstances

In limited circumstances, an order may need to be cancelled after it has been placed. This may occur, for example, in cases of suspected fraud, payment verification issues, technical errors affecting pricing or product availability, or other unforeseen situations that prevent order fulfillment.

If an order is cancelled, the customer will be notified by email and any payment received will be refunded using the original payment method within 14 calendar days. Depending on the payment provider, additional time may be required for the refunded amount to appear in the customer’s account.

If you believe an order was cancelled due to a technical error and wish to place a new order, you may contact us for assistance.

Returns and exchanges

Because each product is made to order, exchanges are not offered.

Returns based on change of mind, incorrect selection, or personal preference are not accepted, except where statutory Consumer rights apply under applicable law.

Please note that certain print providers may include a packing slip or other documentation displaying an address, including what may appear to be a return address.

The presence of such information does not mean that products may be returned directly to that location or that it constitutes an authorized returns process under this Return & Refund Policy.

Statutory Withdrawal and Cancellation Rights (European Union & United Kingdom)

Unless an applicable exception applies, these rights may generally be exercised within 14 days from the day on which the Consumer, or a third party designated by the Consumer (other than the carrier), takes physical possession of the goods. Where multiple goods are ordered together but delivered separately, or where a single purchase consists of multiple lots or pieces delivered separately, the applicable period generally expires 14 days after physical possession of the last good, lot, or piece.

Where a cancellation request is received after an order has entered production, the order may no longer be capable of being cancelled because the manufacturing process has already begun and cannot reasonably be stopped.

Where a statutory right of withdrawal or cancellation applies under applicable law, the inability to stop an order already in production does not affect those statutory rights, which may be exercised in accordance with the applicable legal requirements, our Terms of Service, and this Return & Refund Policy.

Where applicable, Customers may exercise their statutory right of withdrawal or cancellation in accordance with the applicable legal requirements and our Terms of Service.

Eligible Consumers may exercise their statutory rights through the online withdrawal or cancellation procedure available in their customer account.

Access your Customer Account here: https://account.filippofantiphotographyart.shop

Eligible Consumers remain free to exercise their statutory rights by any other method described in our Terms of Service.

We kindly ask you to inspect your products carefully before removing any tags, protective elements, or discarding the original packaging, where provided.

Returned products should be handled only as necessary to establish their nature, characteristics and functioning. Where applicable, we recommend returning products in their original, unused, unaltered and clean condition, together with any accessories, documentation, or other items originally supplied.

We recommend returning products in their original packaging to help protect them during transportation.

Sealed products that are not suitable for return due to health protection or hygiene reasons may not be eligible for return if unsealed after delivery, where provided by applicable law.

Consumers may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

For complete information regarding eligibility, applicable exceptions, withdrawal and cancellation procedures, return obligations, refund conditions, applicable time limits, and the legal effects of withdrawal or cancellation, please refer to our Terms of Service.

Defective or damaged products

If your product arrives damaged, defective, or differs materially from the product ordered, please contact us, where reasonably possible, within 7 days of delivery so that we can review the issue promptly. This notification period is intended to facilitate the assessment of your request and does not limit any statutory guarantee or conformity rights available under applicable law.

To allow us to review your request, you may be asked to provide clear photographs showing the issue, together with your order number and a description of the problem.

Each request is reviewed individually. Where a manufacturing defect, production error, or damage during transit is confirmed, an appropriate remedy will be provided in accordance with applicable law and our Terms of Service.

Normal variations inherent to made-to-order production — including minor variations in color, print placement, material characteristics, or size tolerances disclosed on product pages — are not considered defects.

Lost or undelivered shipments

Kindly remember that production time is required to fulfill made-to-order items. The estimated production time is indicated on each product description page and is separate from shipping and delivery timeframes.

If production time is not displayed on a product description page due to technical or temporary reasons, production time is generally 2-7 business days. However, production time may vary depending on workload, seasonal demand, or other operational factors.

If your shipment has not been delivered within the estimated delivery timeframe provided at checkout, we recommend first checking the tracking information provided in your shipping confirmation email and contacting the carrier directly for the most up-to-date delivery status.

Shipping delays may occur due to factors outside our control, including carrier delays, customs processing, local delivery conditions, or unforeseen events during transit.

Please note that delivery to Alaska and Hawaii may take an additional 7–12 business days compared to the delivery timeframe provided at checkout and in the order confirmation.

If your shipment appears to be lost or cannot be delivered after carrier verification, please contact us with your order number and tracking information so that we can review the situation.

Each case is assessed individually. Where a shipment is confirmed as lost by the carrier during transit, a replacement or refund may be offered depending on the circumstances.

Refund processing

Subject to any applicable statutory refund deadlines, refunds approved under this Policy are processed within a reasonable time after approval.

Depending on your payment provider or financial institution, additional time may be required before the refunded amount appears in your account.

References and links

For additional information, please refer to the following pages:

If any referenced page is temporarily unavailable due to technical updates or maintenance, the same information can be accessed through the website’s main navigation or footer. If you experience difficulty locating any information, please contact us using our Contact page or by email.